KUCHING, Sept 10 2026: The federal government's digital transformation needs to be translated into the delivery of public services that are smoother, more accessible, inclusive and responsive to the needs of the people.
Deputy Minister of Digital Wilson Ugak Kumbong said the goal requires a combination of innovation, technology and human collaboration, and not just relying on the use of technology.
"Technology is the driver, but real acceleration only occurs when innovation, technology and human collaboration move in perfect harmony." he said at the inaugural Digital Government Exchange 2026 (DGX26) today.
Ugak said the digital government transformation also needs to go beyond efforts to digitize existing processes by reevaluating service delivery methods to be more intuitive and effective for the people.
In this regard, he said the development of the government's digital ecosystem must also be supported by strong and secure infrastructure, including data centers, 5G networks and cloud capabilities, in addition to aspects of service security, data protection, digital identity, data exchange, transparency and accountability.
In strengthening the capabilities of the workforce, Ugak said that approximately 445,000 civil servants are targeted to receive training through the Nationwide AI Network 2.0, covering the use of generative AI, productivity, applications and workflow automation.
He said that the use of technology and AI has the potential to reduce manual task time, thus allowing civil servants to focus more on interactions with the people, resolving complex cases and delivering services.
He also emphasised the ‘Whole-of-Government’ approach which needs to be strengthened to enable the government to operate as an ecosystem through data sharing between agencies, thus reducing dependence on separate systems.
Meanwhile, Sarawak Information Systems Sdn Bhd (SAINS) chairman Dr George Chan Hong Nam said that changing public expectations of government services now demand delivery that is not only fast, but also smoother, more accessible, inclusive and responsive.
He said DGX26 was created as a platform to bring together public sector innovators, technology leaders, technology providers and civil servants to share experiences and explore new approaches in modernising government operations.
According to him, the rapid development of technology has made the sharing of knowledge and experience between digital leaders, the public sector and the younger generation increasingly important in shaping the ability to face future changes.
DGX26, which was organized for the first time by SAINS, brought the theme “Accelerating Public Services Through Innovation, Technology and Human Collaboration”, with a focus on AI and data-based governance, Whole-of-Government approaches, regional cooperation and rural connectivity and inclusive digital services.
Also present were the General Manager of Sarawak Multimedia Authority (SMA), Dr Anderson Tiong Ing Heng, Secretary-General of the Ministry of Digital Fabian Bigar, and Chief Executive Officer of SAINS, Busiai Seman.
No comments:
Post a Comment