SIMANGGANG, July 7 2026: The use of social media as a channel to submit complaints regarding public service issues and community problems is increasingly becoming the choice of residents in Sri Aman Division, thus reflecting the increasing awareness of the community on the rights and importance of more responsive government service delivery.
Sri Aman Division Resident Mahra Salleh said the development is a positive sign because the community is now more proactive in providing feedback to government agencies, but the effectiveness of follow-up action depends largely on the willingness of the complainant to use their real identity.
“When they submit a problem on social media using their real name, it makes it easier for us to find and meet them to get an explanation before the solution can be implemented. On the other hand, the use of pseudonyms makes the process more difficult,” he said.
He said this when officiating the Sarawak Ombudsman Town Hall Session with Civil Servants and Communities in the Southern Zone organised by the Sarawak Ombudsman Office today.
Mahra added that Sri Aman Division is also among the areas that recorded a high number of complaints to the Sarawak Human Rights Commission of Malaysia (SUHAKAM) involving human rights issues, governance, and the quality of public service delivery.
According to him, the development shows that the community in the area is increasingly understanding their rights and daring to voice issues that require the attention of the authorities for the sake of improving government services.
He also encouraged the community to continue to use the correct and responsible channels in submitting complaints so that each issue can be investigated and resolved more effectively.
Meanwhile, the Town Hall session aims to increase understanding among civil servants and the community about the Sarawak Ombudsman Ordinance 2023, in addition to expanding knowledge about the functions and roles of the Sarawak Ombudsman in strengthening governance and improving the quality of public service delivery.
Also present were Lingga State Assemblyman and Sarawak Ombudsman Special Select Committee chairman Dayang Noorazah Awang Sohor and Sarawak Ombudsman Chiefi Abdul Ghafur Shariff.
