KUCHING, Sept 11 2026: Chief executive officer of Syarikat Sesco Berhad Yusri Safri explained that the company received complaints of high bills from “only” a small percentage of its approximately 830,000 account holders.
He said Sesco, nevertheless, understands that each case can have a significant impact on the affected customer and family, explaining why every concern is important to the company and will be given the attention and assistance it deserves..
“A higher bill may result from factors such as changes in electricity consumption, accumulated arrears, adjustments following estimated billing or other circumstances specific to an individual account.
“Every customer case is considered based on its individual circumstances. We have always reviewed complaints and appeals fairly, and where appropriate, adjustments or waivers have been made following review,” he said in a statement. today.
He reiterated the company’s commitment to helping those who require clarification or assistance with their electricity bills.
He added that dedicated billing counters have also been set up across Sarawak throughout September to provide face-to-face assistance and review individual billing concerns.
He said customers involved in 24 cases brought to its attention through recent social media posts have been contacted, with each case being reviewed based on its individual circumstances.
Yusri also reiterated that replacing an existing meter with a smart meter does not, in itself, increase electricity consumption or change the applicable tariff.
He added that Sarawak Energy Berhad, the parent’s company of Sesco, has also received positive feedback from smart meter customers, particularly on the ability to monitor daily electricity consumption and better manage their usage.
“To date, 270,748 smart meters have been installed across Sarawak,” he said, adding that the special billing counters will remain open from 9.00am to 4.00pm, Monday to Friday, until the end of September at Wisma SESCO in Kuching, the Sibu Regional Office at Jalan Deshon, Bandar Baru Permyjaya in Miri and Bintulu Town Square.
He said customers may also seek assistance through the Customer Care Centre at 1300-88-3111, customercare@sarawakenergy.com, the SEB cares mobile app or any Sarawak Energy customer service counter.
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